The interactive process is when the employer and employee discuss the limitations or performance issues that an employee’s disability may pose. This discussion is utilized to determine what or if any accommodations may be needed. The interactive process must be an ongoing effort where the employer looks at the job responsibilities and requirements versus any specific physical or mental limitations of the individual that are directly related to the need for reasonable accommodation.
What do you do if an employee reports a disability? The first step is to begin the interactive process in a timely manner. The interactive process must start when an employee request an accommodation or the need for an accommodation is apparent. Below are some tips for an effective interactive process.